SHIPPING

UK DOMESTIC SHIPPING

First of all we want to give you the best value shipping options. If you are mainland UK, it’s a simple affair. But if you are Isle of Man, Isle of Wight, Northern Ireland, EIRE, Scotland or Scottish Isles, pricing will be different and the costs will be reflective of the size & weight of a product. Whilst we will try and avoid it where at all possible, we reserve the right to contact you for additional costs for postage or to cancel any order.

INTERNATIONAL SHIPPING

Since Brexit we have been thwarted by customer problems with hidden taxes and duties imposed on imports abroad inc. EIRE & NI (which hopefully fingers crossed is soon to improve). We found that customers were unaware of any costs until the goods reach them, by this time it was too late. We couldn’t continue with that uncertainty, it wasn’t fair or reasonable for you, so now we only ship via ebay GSP program. This allows customers to purchase through ebay and know from scratch all or any hidden costs before purchase and shipping.

With a bit of luck and diplomacy, this situation will improve and we’ll be able to ship freely in the EU and globally without penalty or problems in the future.

RETURNS

RETURN COST

If you find a manufacturing fault with the product and you contact us within 30 days of purchase we will bare any costs for rectifying or returning the item to us.

30 DAYS TO RETURN

If you decide you dont want the product for whatever reason, that’s fine, send the product back to us at your costs, we will refund you less our own original delivery costs. For a snorkel this is usually around £10 for a small or medium products / £20 for the larger LR D2.

Awnings £10 for 1.4m, £20 for 2m, £35 for a 2.5m awning. Which we will deduct from any credit / refund, unless agreed prior to any return.

RETURNS & EXCHANGES

Happy to exchange a product if you have purchased the wrong item in error.

Ideally you can bring the product back to base here in Retford, for an easy swop, if not we are happy to discuss how to do this and costs if any. Rest assured we will always work with you to solve any problems or issues in an amicable manner.